Field Services · Posted 1 Sep
Field Service Technician
Keep technology running for the people who use it. Front-line Tech Bar and walk-in support, device provisioning and data-center hands-on work for a major client site in Indianapolis.
A Tuesday in this role
Three walk-ins at the Tech Bar before ten, a Windows 11 refresh for a new starter, then racking two switches and labelling the cables so the next person can read them.
What you will do
- 1Provide front-line Tech Bar support for walk-in users: issue intake, troubleshooting, resolution and escalation when required
- 2Troubleshoot laptops, desktops, peripherals, mobile devices, printers, collaboration tools and standard business applications
- 3Support new-hire onboarding: device setup, user profile configuration, software installation and basic hardware replacement
- 4Perform Windows 11 imaging, workstation provisioning, device refresh and endpoint configuration to customer standards
- 5Install and support IT infrastructure in data centers and offices; troubleshoot hardware, network and AV
- 6Maintain accurate asset records for device issuance, returns, swaps, accessories, loaner devices and depot stock
- 7Create, update and manage ServiceNow tickets with clear work notes, accurate categorization, timely follow-ups and SLA adherence
- 8Ensure all activities follow security, compliance, privacy and customer process requirements
- 9Maintain on-site availability during Tech Bar hours and support nearby office locations as required
What you bring
- 2+ years in desktop support, field service or a Tech Bar role
- Confident with Windows 11, Microsoft 365, Intune or Autopilot imaging and basic networking
- Customer-facing: calm with a frustrated user, clear in a ticket note
- Able to lift and rack equipment and travel between nearby sites (mileage paid)
- Authorized to work in the United States without sponsorship
Nice to have
The poster
Nicky and Andre Technology Services LLC is an equal opportunity employer. We hire on skills and character, and we welcome applicants of every background, age, race, religion, gender identity, sexual orientation, disability and veteran status. If you need an accommodation at any point in the process, tell us and we will provide it.