Managed Services · Posted yesterday
IT Support Specialist
Be the first voice our managed-IT clients hear. Help desk, patching, EDR alerts, backups and the monthly reports that keep their cyber-insurance controls true.
A Tuesday in this role
Clearing the overnight Defender alerts, walking a dental office through a password reset without saying "have you tried turning it off", and checking that last night's backup restore test actually restored.
What you will do
- 1Own the help-desk queue for a portfolio of small-business clients: triage, resolve, escalate, follow up
- 2Run patching, endpoint detection and response monitoring and backup checks on a schedule, and document the evidence
- 3Onboard and offboard users across Microsoft 365, Google Workspace, Entra and Okta the same day the client asks
- 4Maintain asset and licence records; prepare the monthly security and asset report
- 5Spot the recurring problem behind the tickets and propose the fix
What you bring
- 1 to 3 years in help desk or managed-service-provider support
- Strong with Microsoft 365 administration, Windows and macOS, and common networking
- Writes clearly: tickets, runbooks and client emails that need no second read
- Patient, organised, and happy to be measured on response times
- Authorized to work in the United States without sponsorship
Nice to have
Nicky and Andre Technology Services LLC is an equal opportunity employer. We hire on skills and character, and we welcome applicants of every background, age, race, religion, gender identity, sexual orientation, disability and veteran status. If you need an accommodation at any point in the process, tell us and we will provide it.